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American TV and Appliance Reviews

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  • Delivery department

    Worked for American tv for 7 years. American contracts out all of there deliveries to privately owned company's. American does not perform any type of criminal background checks on any of the contractors or the contractors employees. These are the people going into hundreds of customers homes every week. Every contrtactor at American tv madison is a CRIMINAL , FELON, or ILLEGAL to work in the US. Right now they have contractors and the contractor employees who have been charged with: ARMED ROBBERY, BURGURLY, DRUG POSESTION, and even SEXUAL ASSUALT OF A CHILD. These are the people... More...
    JohnJeff79's Picture   JohnJeff79    1 Comments   Comments
  • Will not honor furniture extended warranty purchased

    3 years ago we paid an additional $100 for a 7 year leather warranty on our leather couch we purchased. It came with a "leather care kit" which we were told that when we used up the cleaner and conditioners we could come back and get it refilled free. I went there today and they said they never claimed that and that the company that I bought the warranty from was out of business. The warranty paper work clearly has the American TV logo printed on it. I thought I was buying it from them. So I'm out $100 with a worthless warranty. I will never go back there again. A big flim... More...
    EricOO's Picture   EricOO    0 Comments   Comments
  • Dryer and Washer

    Bosch dryer not working, washer is failing, Refrigerator is on 5th service call. We purchased an extended warranty and the "tech" called in sick--previous day verified appt time between 745am and 9am American rep called at 2 min b4 9am AND SAID THE TECH IS OUT SICK, and u will be rescheduled. We are a family of five and laundry is daily. Do they care--NO--Cust service people really sucked and were no help. There website says says they will pay u $50.00 if the appoitment is missed guess what happens we dont do that.Do not buy from American if you want poor service after the sale... More...
    (Repair Services)
  • Sealy Mattress Warranty

    I purchased a Sealy European pillowtop mattress from American a little over 3 years ago which developed a significant sag. After paying American $46 to determine if the mattress would be exchanged, I went in today to pick out an exchange mattress. However, in order to receive my exchange, I had to pay American an additional $400 for a similar mattress because they would not exchange the mattress at the marked sale price! Instead, I was charged the full price for the mattress - more than the marked sale price of the mattress SET! This is nothing short of stealing. American made its... More...
    kapons's Picture   kapons    0 Comments   Comments
  • tv new warranty

    I bought a 50in plasma tv and it went out after 14mo. the repaid guy said it would cost to much to fix and that i would get a new tv. After going to american they said they would give me a 1299 tv, when i paid 1499 for mine and i would also have to purchase a new guarantee for 300 dollars, so that would be 600 dollars im out for the same tv. I would assume thet the tv would only last about the same amount of time so in a yr or two I will be out another 300 dollars. what happened about the 2yrs of warranty protection i had left that i already paid for. If they give u a replacement your... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
  • Plasma tv review

    I bought a 50 in plasma tv it lasted 14mo. I had purchased a performance guarantee for 300 dollars. the repair guy said it would cost to much to fix and that i would get a new one. Well, the new one only costs 1299, 200 dollars less then what i paid for mine, and on top of that in order for it to be under warranty i had to buy that, for another 299. At this rate its costing me 300 dollars a yr on top of what the tv cost just to have one. comman sence that i wouldnt want the same tv if the first one only lasted 14mo. they said they would give a gift card towards the purchase of a new one,... More...
    (Electronics, Appliances - Sponsored By BEST BUY)
    buddy450's Picture   buddy450    0 Comments   Comments
  • Frigidair ref/freezer

    we have a Frigidair ref/freezer a little over a year old bought at American with a service policy. the first service call was made June 23rd a "tech" came to the house (of course you have to re-arrange your life around their schedule) June 25th June 29th and July 2nd taking guesses at the problem...was to return July 6th... called that morning saying they are waiting on a part that should be in July 15th... that is almost a month living out of a cooler w/ice and 4 visits by a "service TECH" If you like the run-around and incompetent Techs by all means spend your money at... More...
    (Repair Services)
    monto396's Picture   monto396    0 Comments   Comments
  • no problem

    I bought a Sealy mattress from American T.V 4 years ago. it started to sag in the middle . I called the store and had to wait a week until a service tech came out(Pete) he was very nice and checked over the mattress (thank God for the Mattress pad warrenty ) after he left I got the go ahead to get a NEW mattress This time went with a Sterns and Foster. over all it took a little bit of time but I thought they handled great More...
    joki's Picture   joki    0 Comments   Comments
  • Poor Service

    It took a week to get the service person to look at our Asko dishwasher. He ordered a part and said he would be back in a week. One week later he came with the wrong part. (Asko's Fault) I asked if the part could be expedited and he said "no, we need to go through our normal channels". I asked how long it would take and he said 5 days. An appointment was set up for 8 days later after we had to call and pleed for it. 8 days later no service man shows up at the appointment time. No message was left to inform us. We called American and felt that customer service was rude an... More...
    (Repair Services)
    American's Picture   American    1 Comments   Comments


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